What happened to Customer Service Leadership?


In the past ten years I have watch levels of acceptable customer service drop from mediocre to none existent.  Many people blame it on a particular generation, lack of true leadership and others see it as just another example of the decline of civilization.  I disagree with the generational explanation as it is up to […]

What is a Virtual Assistant

Using a virtual assistant can shave hours from your workweek, but knowing which tasks to delegate can be tricky, whether you’re starting or growing a business. Most virtual assistants are contract or freelance workers who do their jobs from home and focus on administrative and marketing tasks. There are a variety of virtual assistants and they […]

Becoming a great conversationalist

Given that conversational skills are a must-have in today’s world, I thought it’ll be great to write about how to be a great conversationalist. While I am always learning new customer service skills for proper communication, I’ve been told by friends, acquaintances, and associates that they enjoy speaking to me, and they find themselves sharing […]

Why your website needs a blog

Blog Just building a website is not enough in today’s society to keep your site in the top rankings of Google. Blogging allows you to target keywords consumers would use to find your business or answer questions they have about your industry or products. Having a blog gives your followers a reason to visit your […]